FAQs
Please find below a list of the questions we get asked the most about balloon and gifts delivery... If your question is not answered below please email info@balloonsbypost.co.uk or call local rate 0560 387 4189. We'll be happy to help.
How will my balloon gift be delivered?
Your balloon gift will be delivered by one of our couriers to arrive on the day of your choice. You can have the gift delivered on the date of your choice (Monday to Saturday - except Bank Holidays). Our courier will deliver your gift before 5.00pm to most UK addresses. A signature may be required.
What happens if my recipient is out?
If no-one is available to sign for the gift, a later re-delivery will be attempted. Failing this, a card will be left so that the recipient can collect the box from their local delivery office or rearrange delivery.
When do I have to order for next day delivery?
If you place your order before 5pm (Monday to Thursday), or 4pm on a Friday, we offer guaranteed next day delivery to most UK addresses except some remote parts of Scotland. For orders placed Saturday & Sunday the next delivery date would be Tuesday.
How do I know that you have sent my order?
We will send you a confirmation email as soon as your order has been sent.
Do you offer Saturday deliveries?
Yes, please choose the Saturday Delivery Option.
Do you accept orders for anywhere in the UK?
Yes, we deliver to England, Wales, Scotland, and Northern Ireland. However, there are certain remote parts of Scotland where delivery by our courier takes two to three days, so please order in advance.
Can Balloons By Post deliver to a business address?
We can deliver your gift anywhere in the UK. Our courier will usually leave your gift delivery at reception, so make sure that you clearly specify the person's name and, if applicable, the department they work for - this will ensure that the balloon gift gets to them as quickly as possible.
Can I send a get well gift to a patient in hospital?
Yes, you can send gifts to hospitals. Your gift will usually be delivered to the hospital's post room, so make sure you specify the person's name and the ward or department they are staying in - this will ensure your gift gets to them as quickly as possible.
Do you deliver Balloon gifts abroad?
At present, we only deliver our helium balloon gifts in the United Kingdom, including Northern Ireland, Jersey, and Guernsey. We can take orders from international customers for delivery to a UK address.
What will my balloon gift or balloon bouquet look like?
To guarantee maximum impact, our balloon gifts are carefully wrapped in large beautifully designed boxes. Inside, the box is generously lined with tissue paper and themed cellophane. As the recipient opens the box, the balloon will gently float out. Your personal message will be written on a gift card and attached to the balloon. Balloon bouquets are sent in even larger boxes!
How long will my helium balloons last?
With the right care and attention, your balloon will float for 3 to 5 days. In the right conditions, it might last weeks! To extend enjoyment, all our foil balloons can be refilled by taking them to your nearest helium balloon retailer.
What is helium?
Helium is the gas used to fill the balloons and make them float. Helium is an inert, lighter-than-air gas. It is non-toxic, non-flammable, odorless, and colorless. However, helium is an asphyxiant and should never be inhaled.
What is your returns policy?
Balloons are perishable and cannot be returned under the UK Distance Selling Regulations (2000). If a gift is faulty or incorrect, please contact us within 7 days of receipt.
How do I shop online?
We have tried to make shopping at Balloons By Post as easy as possible for you. The process should be clear, but please contact us if you have any problems!
How do I pay?
We accept most major credit and debit cards including Visa, MasterCard, Delta, Switch, Solo, Visa Electron, and Diners' Club International. All online payments are securely processed.
Do I have to pay online?
You can choose how to pay and don't have to enter your credit or debit card details on the website. You can also order by telephone! Before you call, make a list of the product numbers of the items you want.
Does the gift box state there are balloons inside the box?
We have a small returns address under the recipient's address in very small print, which is usually unnoticed. For orders delivered to Scotland & Northern Ireland, we add an additional label 'balloons filled with non-flammable gas' for posting reasons.